Customer Support Specialist

Vilnius, Lithuania

We are expanding the Support Team on our flagship project Family Island and are currently looking for a Customer Support Specialist.

What you will be doing:

Your expertise:

- Process feedback from players in mobile stores (App Store/Google Play);
- Interact with the community: award prizes, reply to questions from moderators;
- Send game mail-outs/newsletters;
- Process tickets;
- Collect statistics and analyze data;
-Assist in developing FAQs and instructions.

What we feel is important to say:

- Proficiency in English (C1+)
- Ability to articulate your thoughts in English in an accessible and clear manner;
- Willingness to learn;
- Ability to find a way with people, flexibility in solving tasks;
- Willingness and opportunity to work remotely (the equipment will be provided);
- Prepared to work two shifts: 1st shift - 9:00-18:00 and 2nd shift - 14:00-23:00 with a lunch break.
The shift schedule is drawn up for a month ahead with fixed days-off and alternating shifts.

- We strive for cooperation with those who are prepared to contribute to the quality of our products, look for points of growth, show initiative and take responsibility
- We are all for the result and not the number of hours spent in the office, so we offer flexible hours and the option to work remotely.
- We take care of our employees:

• proactively review salaries based on your competence growth and changes in the market;
• annually pay a significant bonus to each employee proportionally to their level of responsibility and contribution to our success;
• help you to save time dealing with healthcare issues by offering medical insurance;
• support your learning and development initiatives: a corporate program, we contribute to paying your tuition fees

Nice to have:

- Work experience in the position of a Customer Support Specialist;
- Gaming experience and an interest in games.

Gross salary from 1100 EUR/month. We are open to discuss a different salary based on your competences and skills.