Customer Support Specialist
Vilnius, Lithuania
We are expanding the Support Team on our flagship project Family Island and are currently looking for a Customer Support Specialist.

Talent Acquisition
Viktoria Meleschova
v.meleschova@melsoft-games.com
What you will be doing:
    Your expertise:
    If you feel you've got what it takes, get in touch - let's meet, talk and hear each other!
    - Process feedback from players in mobile stores (App Store/Google Play);
    - Interact with the community: award prizes, reply to questions from moderators;
    - Send game mail-outs/newsletters;
    - Process tickets;
    - Collect statistics and analyze data;
    -Assist in developing FAQs and instructions.

      What we feel is important to say:
      - Proficiency in English (C1+)
      - Ability to articulate your thoughts in English in an accessible and clear manner;
      - Willingness to learn;
      - Ability to find a way with people, flexibility in solving tasks;
      - Willingness and opportunity to work remotely (the equipment will be provided);
      - Prepared to work two shifts: 1st shift - 9:00-18:00 and 2nd shift - 14:00-23:00 with a lunch break.
      The shift schedule is drawn up for a month ahead with fixed days-off and alternating shifts.
        - We strive for cooperation with those who are prepared to contribute to the quality of our products, look for points of growth, show initiative and take responsibility
        - We are all for the result and not the number of hours spent in the office, so we offer flexible hours and the option to work remotely.
        - We take care of our employees:
        • proactively review salaries based on your competence growth and changes in the market;
        • annually pay a significant bonus to each employee proportionally to their level of responsibility and contribution to our success;
        • help you to save time dealing with healthcare issues by offering medical insurance;
        • support your learning and development initiatives: a corporate program, we contribute to paying your tuition fees
          Nice to have:
          - Work experience in the position of a Customer Support Specialist;
          - Gaming experience and an interest in games.
            This position requires completion of a Test Task.
            Apply online
            Gross salary from 1100-2000 EUR/month. Salary based on your competences and skills.
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