IMPORTANT! PLEASE READ CAREFULLY! BY INSTALLING, COPYING, OR OTHERWISE USING OUR GAMES “My Café: Recipes and Stories”, “Family Island”, “Kitchen Stars”, “Toy Defense”, “Toy Defense 2”, “Toy Defense Fantasy”, “My Pizzerria”, “World of Fishing” and any other Melesta’s games (hereinafter the “Games” and each separately the “Game”) OR ASSOCIATED SERVICES AND WEBSITES IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE RULES. IF YOU DO NOT AGREE WITH OUR RULES, PLEASE DO NOT ACCESS OR USE OUR GAME, SERVICES OR WEBSITES.
- General Provisions
1.01. All players are solely responsible for their behavior in the Game. Players are responsible for protecting their accounts from access by others, and are strongly encouraged to select a hard-to-guess password and not re-use that password where it may be read by the owners or administrators of other resources. In the case of an account that has been lost or hacked, please inform technical support immediately at https://melsoft-games.helpshift.com.
1.02. The publishers (Melesta Publishing Limited) of this software are not responsible for the behavior of any individual player, as well as for the content of his or her messages. Players are solely responsible for their behavior and the content of their messages in the Game.
1.03. Melesta Publishing Limited reserves the right to evaluate each incident on a case by case basis. The action that may be taken may be more lenient or more severe than those listed under each category. Melesta Publishing Limited may suspend an account temporarily or permanently, or remove in-game resources, achievements, including VIP status and in-game currencies, in case they were obtained through the violation of these rules or EULA, as well as the social media contest rules, etc.
1.04. Melesta Publishing Limited may suspend, terminate, modify, or delete accounts at any time for any reason or for no reason, with or without notice to the owner of the account. Accounts terminated by Melesta Publishing Limited for any type of abuse, including without limitation a violation of these Rules or the EULA, will not be reactivated for any reason. For purposes of explanation and not limitation, most account suspensions, terminations and/or deletions are the result of violations of these Rules, the EULA, or other Melesta Publishing Limited policy.
1.05. Players who decide to be involved with the Game acknowledge and agree to these and all other relevant rules and will abide by them regardless of the circumstances. By allowing another user to use the account, the account owner is personally responsible for all the consequences (including termination of said account) which may result, if the above discussed person violates any of the listed rules at any time. The account owner will not be entitled to a refund of any currency or any form of credit.
- Prohibitions, restrictions and conditions of use
You agree not to do any of the following while using the Game:
2.01. Excessive profanity and inappropriate language is not welcome and will be sanctioned.
2.02. Typing in such a way as to disguise profanity.
2.03. Insults, personal attacks, abuse or harassment are not tolerated on any level.
2.04. Derogatory comments based on race, nationality, religion, culture, sex, or sexual preference are prohibited.
2.05. Allusion of racial or national supremacy, as well as discriminative propaganda on any level is prohibited.
2.06. Spamming or posting nonsensical messages is prohibited. This also includes excessive use of caps.
2.07. Begging/Soliciting in any form is prohibited. Begging/Soliciting includes but is not limited to requesting other users to transfer real money.
2.08. All types of ads for sale, exchange, or other options for the transfer of accounts from one user to another violate the EULA and are prohibited.
2.09. Distribution of user’s personal information without their consent is prohibited.
2.10. Slandering users or posting false information about users is prohibited.
2.11. Attempting to extort information from users, including information necessary for the use of their account is prohibited, including credentials and passwords from accounts, email, or social media.
2.12 Distribution of links to third-party sources disguised as official sources of the Game or Melesta Publishing Limited.
2.13 Attempt to disguise as representatives of Melesta Publishing Limited.
2.14. Discussion on, or linking to illegal activities, such as illicit drugs, is prohibited. This includes but is not limited to the linking of, or discussion on, websites dedicated to vulgar, racist, abusive, illegal, or any other content prohibited by the EULA, or linking to the resources that contain such advertisement or content.
2.15. Discussion on, or linking to unreleased content, cheats, hacks, Trojan horses, or malicious programs is prohibited. If you suspect that a cheat or hack exists or have any other problems or concerns on these topics, provide the necessary information to technical support.
2.16. Discussion on, advertising of, or linking to websites, in relation to the selling of in-game currency, credits, promotional codes, leveling services, or game accounts is prohibited.
2.17. Death threats and other threats of violence in real life, directed either against individual users, moderators or administration of the project, are prohibited.
2.18. All types of advertising messages are prohibited.
2.19. Mentioning and discussing of other games is permitted, but it should be discontinued if the character of the discussion turns into a direct promotion of another gaming project.
2.20. Discussion of social, religious, political, illegal or other controversial topics that may create offense is prohibited. This includes but is not limited to negative portrayal of religious and political figures.
2.21. Discussion of decisions or sanctions made by Moderators or Administration is prohibited.
2.22. Any kind of provocations for other players to violate the EULA as well as additions to it is strictly prohibited.
2.23. Any statements or other actions that violate any applicable laws or regulations are strictly prohibited and will be strongly suppressed.
2.24. Any attempt to create nicknames, groups, or organized communities of players associated in any fashion with organizations which violate any applicable laws or regulations is prohibited. This includes but not limited to, direct or indirect references to prohibited symbols, abbreviations and well-known leaders.
2.24. The use of copyrighted, trademarked, patented, classified, or restricted material or information and the violation of any rights of any party, including rights of privacy or publicity is prohibited.
- Nicknames and other names in the Game
Certain content for names have no place in the Game due to their extremely offensive, annoying or inappropriate nature. The following list is only a summary, but it gives some idea of names which are not accepted with the Game environment:
3.01 That contain profanity, including its abbreviated form.
3.02 That contain insults, personal attacks, abuse or harassment.
3.03 That contain unprintable words or abbreviations, or which are unattractive and/or unreadable.
3.04 Which either in whole or partly contain copyrighted or registered trade mark elements.
3.05 Which have (in any way) racist or nationalistic implications which may create offense to a certain nation, ethnic, religious or racial group.
3.06 That contain an allusion of racial or national supremacy, as well as discriminative propaganda on any level.
3.07 Which contain insults or derogatory comments based on race, nationality, religion, culture, mental stature, sex, or sexual preference.
3.08 Which have an association with sexuality, pedophilia, and sexual abuse; or have an offensive connection to the human body or bodily functions.
3.09 Which contain nudity, sexually explicit material or content that is otherwise deemed inappropriate.
3.10 Which contain excessive gore or violence, or are obscene/vulgar.
3.11 Which make reference to addictive or illegal substances or their use, or any other illegal activities.
3.12 That are connected in one way or another with organizations which violate or were violating existing laws and rules; i.e. anything that may provoke strong negative reaction/association or promote national/ethnic/religious hatred.
3.13 That contain reference to current mainstream religions that may create offense, i.e. names such as God, Jesus, Allah, etc.
3.14 That are connected with negative historical or political personalities, first of all those who are judged by international courts for crimes against humanity, those that generally arouse feelings of suffering or disgust in the majority of people, as well as members of currently existing terrorist organizations.
3.15 That negatively portrays the projects staff, or administration.
3.16 Which in any other manner violates the EULA or local laws, either implicitly or explicitly (this also contains links to websites containing the above).
If names in the Game violate these rules the offending account may be changed and/or the accounts may be sanctioned or suspended. Moreover, the administration reserves the right to delete, update or modify any names which are considered
- Inappropriate conduct in Game / Fair play principles
Any conduct that is considered by Melesta Publishing Limited staff as disruptive to the gaming experience of others can be sanctioned under clause 1.04. Such conduct includes but is not limited to:
– malicious and/or intentional in-game harassment, intentional exploitation of in-game mechanics;
– fixed games (including between different different townships);
– distribution of confidential information about the game and its development plans. Information is considered confidential if it is not published officially in Melesta Publishing Limited sources.
– any other action that intentionally goes against or abuses the Game design.
The application of game restrictions will always be done to protect positive and fun gaming environment and will be applied after careful investigation and internal deliberation.
- Interaction with the Game administration and the Game services
5.01. It is prohibited to provide false information to, or to hide information from the Game administration, including the support service, or social media admins and moderators.
5.02. The Game administration will not interfere into the gaming process without substantial circumstances.
5.03. In case of account suspension, the previous purchases will not be compensated.
5.04. If a player receives compensation for in-game purchase, the Game administration reserves the right to suspend an account, at any time.
5.05. The Game support service will not interfere into requests connected to the social media activities. This is the sole responsibility of group admins and social media moderators.
6.01. Repeated violations of these Rules or the EULA will often result in permanent suspension from the Game.
6.02. This policy is not language-restrictive. Language that falls under this policy will always be subject to the repercussions listed, whether it is inappropriate in English or any other language.
6.03. Particular Games may have additional terms and conditions of use placed on their pages in different Social networks and/or on their websites. Please carefully read all documents the Game links to before accepting the EULA and playing the Game.